Shipping & Returns

SHIPPING

Domestic Shipping (within the UK) 

Rate - £5

Duration - 1-2 working days

International Shipping 

Rate - £5

Duration - 5-10 working days.

 

*Last Christmas Delivery Order Dates*

20th December - UK

15th December -  Most of Europe 

14th December - USA

 9th December - Australia

For further Christmas shipping information please email us at info@ziandluwa.com

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. All sales are final after 14 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We hold the right to deny returns if the merchandise returned does not meet our return policy requirements. The buyer is responsible for return shipping costs.

Unfortunately sale items cannot be refunded and we do not offer any exchanges at this time.

To process your returns please contact info@ziandluwa.com.

REFUNDS

We ask that you allow 15 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

Your refund will either be credited to the original purchaser's credit card or gift card, as applicable. Unfortunately, on international sales, customs duties and sales taxes are non-refundable.

For further assistance, please contact info@ziandluwa.com.